Ovi blog

I’m pleased to share the news that we’ve made redownloading of premium content available for Store users. Redownloading is as simple as it sounds – it lets Ovi Store users, who previously purchased and downloaded content to their device, to redownload, recover, and restore the content in the event that something happens to it. Think of it as content insurance.

Every day, millions of users from more than 180 countries, using a wide range of Nokia devices have discovered, purchased, and downloaded cool new apps and games, like Shazam, Gravity, and Pac-Man (my personal favorite) from the Store. They use these apps and games to enhance their lives—to discover new music, to stay in touch with their friends and followers, or to simply entertain themselves and pass the time by playing a classic arcade game. However, as with any digital content, there is the risk of loss or breakage. Was the file downloaded properly? Did you lose your network connection while downloading? Was the content accidentally deleted? Did a software update render the content incompatible? Did you reset your device? All of these events can occur, and can make it challenging for you to enjoy the wide range of apps, games, ringtones, podcasts, and video clips from Ovi Store.

With this latest Store release, we’ve added a simple way for you to restore content that you purchased and downloaded through Store to your device. We take very seriously the fulfillment of content that is acquired through the Store, and while we can’t prevent certain events that may cause damage or the loss of content, we can make it easier for you to re-acquire it. Please watch this short tutorial below to learn more about how to redownload previously purchased content.

As the tutorial explains, if you use the Store through our mobile client application, you’ll be required to upgrade to the newest version on S60 devices—look for version 1.5(387) or higher—and on Series 40 devices—look for version 1.6.1 or higher—to take advantage of redownloading. The latest version of Ovi store for S60 devices is rolling out now while the Series 40 version will begin rolling out at the end of this week. If you receive a prompt to update your client, please accept it!

If you shop the Store through our mobile web site at store.ovi.com on your Nokia mobile browser, the feature is enabled today.

And regardless of how you shop the Store, we will honor purchases made before this new version, so if you purchased the BlockGO game in August and it didn’t download properly, give it another shot by visiting the My Stuff section of the store.

We hope content redownloading will improve the way you use and enjoy content acquired through the Store by providing a simple, easy, and no-hassle way to make you and your content whole again.

- Michael

PS: We also updated our search experience, making it easier to access what you’re looking for across our entire content catalog. We highly value your feedback, so let us know what you think.